Support Engineer (Web Scraping & Proxies)

Remote (EU Time Zone Preferred)

Massive is a fast-growing proxy infrastructure company. We’re looking for a technical support engineer to help our customers succeed with web scraping and proxy usage.

What You'll Do:

Support users with proxy setup, scraping tools (Scrapy, Puppeteer, Selenium, etc.)
Troubleshoot issues like IP rotation, CAPTCHA, geo-targeting
Create help docs, blog posts, and best practice guides
Collaborate with engineering on platform improvements
Ensure customer success and satisfaction

What We're Looking For:

2+ years in web scraping and proxy networks
Strong debugging and support skills
Excellent written English
Self-directed and proactive
Bonus: blog writing, test validation, residential proxy experience

We’re serious about engineering excellence and impact. If you are too, apply now.

APPLY NOW

Why Join Massive?

Health Insurance

Our team is our most valuable resource so we do our part in helping cover health insurance for all team members. We offer different benefits based on if you are located in the USA or International.

Fully Remote

You work best when you work where you want. We support a fully remote team so you can live and work where is best for you.

Unlimited Vacation

Take the time you need: relax, rest and recover! We want our team working at their best so take the days you need.

Work from Home Stipend

Being a fully remote team, we want to ensure your home office is comfortable. We provide a $500 WFH stipend to get your space upgraded!