Support Engineer (Web Scraping & Proxies)
Remote (EU Time Zone Preferred)
Massive is a fast-growing proxy infrastructure company. We’re looking for a technical support engineer to help our customers succeed with web scraping and proxy usage.
What You'll Do:
- Support users with proxy setup, scraping tools (Scrapy, Puppeteer, Selenium, etc.)
- Troubleshoot issues like IP rotation, CAPTCHA, geo-targeting
- Create help docs, blog posts, and best practice guides
- Collaborate with engineering on platform improvements
- Ensure customer success and satisfaction
What We're Looking For:
- 2+ years in web scraping and proxy networks
- Strong debugging and support skills
- Excellent written English
- Self-directed and proactive
- Bonus: blog writing, test validation, residential proxy experience
We’re serious about engineering excellence and impact. If you are too, apply now.
Why Join Massive?
Health Insurance
Our team is our most valuable resource so we do our part in helping cover health insurance for all team members. We offer different benefits based on if you are located in the USA or International.
Fully Remote
You work best when you work where you want. We support a fully remote team so you can live and work where is best for you.
Unlimited Vacation
Take the time you need: relax, rest and recover! We want our team working at their best so take the days you need.
Work from Home Stipend
Being a fully remote team, we want to ensure your home office is comfortable. We provide a $500 WFH stipend to get your space upgraded!
