Support Engineer (Web Scraping & Proxies)
Massive is a fast-growing proxy infrastructure company. We’re looking for a technical support engineer to help our customers succeed with web scraping and proxy usage.
职责
✔️ Support users with proxy setup, scraping tools (Scrapy, Puppeteer, Selenium, etc.)
✔️ Troubleshoot issues like IP rotation, CAPTCHA, geo-targeting
✔️ Create help docs, blog posts, and best practice guides
✔️ Collaborate with engineering on platform improvements
✔️ Ensure customer success and satisfaction
要求
✔️ 2+ years in web scraping and proxy networks
✔️ Strong debugging and support skills
✔️ Excellent written English
✔️ Self-directed and proactive
✔️ Bonus: blog writing, test validation, residential proxy experience